Frequently Asked Questions
Orders & Shipping
How do I track my order?
Once your order has been dispatched you will receive an email with a tracking link.
How long does delivery take within New Zealand?
We use NZ Post overnight courier service. Orders are dispatched within 1-2 business days after your order is placed. Rural deliveries may take an extra 1–2 days.
Do you ship to Australia?
Australian shipping is coming soon! Sign up to our newsletter to be the first to know when it launches.
Where can I buy Kiki Seed Crackers?
You can buy Kiki Seed Crackers online through our website, at selected stockists and at markets. Visit our Stockists page for an up to date list.
Can I collect my order instead of having it shipped?
Yes, local pickup is available between 10am - 2pm from 127 Newton Road, Eden Terrace, Auckland. Select Pickup at checkout and we’ll notify you when your order is ready.
What should I do if the website isn’t working properly?
If you’re experiencing issues adding items to your cart or checking out, please try clearing your browser cache or using a different browser or device - this will usually sort the problem. If the problem continues, please contact us.
Products & Ingredients
What ingredients are included?
Our mixes contain all natural ingredients with no additives, preservatives or nasties. You can find the ingredient list on the individual product pages below the 'add to cart' button.
How should I store Kiki Seed Crackers?
Store the dry seed cracker mix in a cool, dry place. Once baked, crackers will stay fresh for up to 10 days in an airtight container or can be kept in the fridge or freezer for longer storage - you can eat them straight away once they come out of the freezer!
What is the shelf life of the Kiki Seed Cracker mix?
The dry mix has a 12 month best before from the date it was produced. However, it is still safe to use for up to 3 months after this date if stored correctly.
Are Kiki Seed Crackers Gluten Free?
Yes, Kiki Seed mixes are certified gluten free and are suitable for coeliac and Gluten Free diets.
Are your seed crackers Nut Free?
Our cracker mixes do not contain any nut products, however we do not test each ingredient for nut traces, so we recommend caution for those with severe nut allergies.
Are Kiki Seed Crackers Dairy Free?
Yes, our mixes do not contain dairy ingredients. As with nuts, we cannot guarantee against trace allergens.
Are Kiki Seed Crackers Vegan?
Yes, all Kiki Seed Cracker mixes are 100% plant-based and vegan friendly.
Are Kiki Seed Crackers made in New Zealand?
Yes, Kiki Seed Crackers are proudly made in Auckland, New Zealand.
Baking Tips & Troubleshooting
My crackers have stuck to the baking paper!
Be sure to use proper baking paper, not greaseproof paper! While they look the same they are very different. Greaseproof paper is wax coated which melts when exposed to heat, and sticks to the baking. It is almost impossible to remove.
How do I shape my seed crackers?
For even sized crackers, crackers, score the cracker mix with a sharp knife or pizza cutter before removing the baking paper. For rustic crackers, bake the sheet whole and break it into pieces once cooled.
Can I make Kiki Seed Crackers without oil?
Yes, you can replace the oil with extra water if preferred. This will slightly change the texture but still produce crisp crackers.
Why are my crackers chewy or not crispy?
This is usually because they require more cooking. Oven temperatures vary so bake until golden and they are springy to the touch and lifting off the tray. This will mean all the water has dried out and they will be perfectly crispy.
What tray size should I use?
Each packet makes enough for two standard 600mm oven trays.
Can I make up just half the pack?
Yes you can. Measure 150 grams of cracker mix and add 1/2 cup of boiling water and 1/8 cup of oil and bake as usual. Seal and store the remaining cracker mix in a cool, dry place.
Can I add extra flavours or toppings?
Absolutely. Feel free to add any extra flavours or seasonings to your crackers before baking. We love adding parmesan cheese for a cheesy cracker.
Loyalty & Rewards
Do you offer a loyalty programme?
Yes! Earn loyalty points every time you shop online and redeem them for discounts on future orders. 1 $dollar spent = 1 point earned. Every 250 points, you will receive a $15 discount voucher. First 50 points are free for signing up!
Get 10% off
Sign up to our email list and get 10% off with a welcome code. Be the first to know about special offers, new stockists and events. We email about once a week and you can unsubscribe anytime.